Privacy Policy

Last Updated: June 2026

At Candy Crab ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Order History

  • Customer Support Enquiries

Payment Information

Payments are securely processed through trusted third-party payment providers.

Candy Crab does not store your complete debit card, credit card, UPI, or banking details.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Device Information

  • Browser Type

  • Operating System

  • Website Usage Data

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Deliver products and provide shipping updates.

  • Verify payments and help prevent fraud.

  • Respond to customer enquiries.

  • Improve our website, products and customer experience.

  • Maintain business records and comply with legal obligations.

  • Send transactional communications relating to your orders, returns, refunds and customer support.

  • Send promotional communications, including email, SMS and WhatsApp messages regarding new launches, offers, collections and updates where you have opted in or where otherwise permitted under applicable law.

3. WhatsApp Communications

If you contact us through WhatsApp or choose to receive updates from Candy Crab, we may use your mobile number to:

  • Respond to customer support requests.

  • Send order confirmations.

  • Provide shipping and delivery updates.

  • Share promotional offers, product launches and exclusive updates where you have provided your consent or where otherwise permitted under applicable law.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyse website traffic.

  • Enhance your shopping experience.

You may disable cookies through your browser settings. However, some website features may not function properly.

5. Sharing Your Information

Candy Crab does not sell or rent your personal information.

We may share your information with trusted service providers only where necessary to operate our business, including:

  • Shopify

  • Payment Gateway Providers

  • Courier & Logistics Partners

  • Customer Support Platforms

  • Analytics Providers

  • Marketing Service Providers

These providers are authorised to use your information only to perform services on our behalf.

6. Data Security

We implement reasonable technical, administrative and organisational safeguards to protect your personal information.

However, no method of electronic transmission or internet storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as reasonably necessary to:

  • Fulfil your orders.

  • Provide customer support.

  • Meet accounting and tax obligations.

  • Comply with applicable legal requirements.

  • Resolve disputes and enforce our agreements.

8. Marketing Communications

If you choose to receive marketing communications from Candy Crab, we may contact you via:

  • Email

  • SMS

  • WhatsApp

These communications may include:

  • New Product Launches

  • Exclusive Offers

  • Limited Edition Collections

  • Restock Notifications

  • Brand Updates

You may opt out of promotional communications at any time by:

  • Clicking the unsubscribe link in our emails (where available).

  • Following the opt-out instructions in SMS or WhatsApp messages where applicable.

  • Contacting us directly.

Please note that opting out of promotional communications does not affect transactional messages relating to your purchases.

9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your personal details.

  • Request deletion of your information where legally permissible.

  • Withdraw your consent for marketing communications.

10. Third-Party Websites

Our website may contain links to third-party websites.

Candy Crab is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies.

11. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revisions will be posted on this page together with an updated "Last Updated" date.

Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us.

Candy Crab

Email: support@candycrabstore.com