Refund Policy

Last Updated: June 2026

At Candy Crab, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility

Refunds may be issued in the following circumstances:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • Your order was cancelled before dispatch.

  • Your return has been approved in accordance with our Returns & Exchange Policy.

All refund requests are subject to verification and inspection by Candy Crab.

Non-Refundable Situations

Refunds will generally not be provided if:

  • The product has been used, worn, scratched, damaged or altered after delivery.

  • The product is returned without its original packaging, case, cleaning cloth or included accessories.

  • The return request is made after the eligible return period.

  • The product was purchased during a clearance, final sale or other non-refundable promotion, unless required under applicable law.

  • Damage results from misuse, improper handling, accidents or normal wear and tear.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

To help us investigate your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • An unboxing video showing the unopened package and the issue.

Failure to provide sufficient information may affect our ability to process your claim.

Refund Process

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refund Timeline

Approved refunds are generally processed within 5–10 business days.

The time taken for the refunded amount to reflect in your account depends on your payment provider or bank.

Shipping Charges

Original shipping charges, Cash on Delivery charges (if applicable) and return shipping costs are generally non-refundable, unless the refund is due to:

  • an incorrect product shipped by Candy Crab,

  • a manufacturing defect,

  • or damage occurring before delivery.

Order Cancellation

Orders cancelled before dispatch will be refunded in full.

If an order has already been shipped, it will be treated according to our Returns & Exchange Policy.

Right to Refuse Refunds

Candy Crab reserves the right to decline refund requests where:

  • the conditions of this policy are not met;

  • the returned product does not pass inspection;

  • fraudulent or abusive refund activity is suspected; or

  • the request is inconsistent with applicable law or this policy.

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

Need Help?

For refund-related questions, please contact us:

Email: support@candycrabstore.com

We aim to respond within 1–2 business days.