Last Updated: July 01, 2026.
Thank you for shopping with Candy Crab.
Every Candy Crab order is carefully inspected and packed to ensure it reaches you in excellent condition.
We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below before placing your order.
Order Processing
-
Orders are typically processed within 1–3 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
During product launches, sales, or festive periods, processing times may be slightly longer.
Shipping Within India
-
We currently ship across India.
-
Estimated delivery time is 3–7 business days, depending on your location.
-
Deliveries to remote locations may require additional transit time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, Candy Crab may offer free shipping promotions.
Order Tracking
Once your order has been dispatched, you will receive an email and/or SMS containing your tracking details.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
-
Weather conditions
-
Natural disasters
-
Public holidays
-
Courier operational delays
-
Government restrictions
-
High shipping volumes
Candy Crab is not responsible for delays caused by third-party courier partners after an order has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
-
We cannot guarantee successful delivery.
-
Additional shipping charges may apply if the parcel needs to be re-shipped.
-
Orders already dispatched may not be modified.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us.
Re-shipping charges may apply.
Damaged Package on Delivery
If your package appears damaged upon arrival:
-
Please record an unboxing video before opening the package.
-
Contact us within 48 hours of delivery.
-
Email us with your order number, photographs, and the unboxing video.
Claims submitted without sufficient evidence may not be eligible for replacement or refund.
Lost Shipments
If your tracking has not been updated for an unusually long period or your shipment appears lost, please contact us.
We will coordinate with the courier partner to investigate the shipment.
If the shipment is officially confirmed as lost in transit, we will arrange a replacement or refund at our discretion.
International Shipping
International shipping is currently unavailable.
Contact Us
For any shipping-related questions, please contact us:
Email: support@candycrabstore.com
We aim to respond within 1–2 business days.